IT Helpdesk Specialist

your future employer

our client is a global animal health company that develops products and knowledge services to prevent and treat disease in food animals and pets in more than 90 countries. with a 64-year heritage, they rigorously innovate to improve the health of animals and benefit their customers, while fostering an inclusive, cause-driven culture for almost 6,000 employees. 

salary:

• up to 80 PLN net + vat/h (B2B)
• up to 11 000 pln gross (contract of employment) 

employment type: B2B/CoE

work model: on site

location: Warsaw

stage 1: phone call with {skills} matter recruiter (15-30 min)

stage 2: online technical meeting with manager and specialist (60 min)

stage 3: online meeting with manager (30 min)

stage 4: decision

• Provide first and second level support to end-users via phone, email, remote access, or on-site visits.
• Diagnose and troubleshoot hardware and software problems, including operating systems, applications, network connectivity, security, and peripherals.
• Repair, replace, or upgrade faulty or outdated IT equipment and devices.
• Install, configure, and deploy new IT equipment and devices, following established procedures and standards.
• Manage and track IT assets, inventory, and licenses, ensuring compliance and accuracy.
• Support and maintain mobile devices, such as iPhones and Android, and their related applications and services.
• Document and update IT incidents, requests, changes, and solutions in the ITIL system (ServiceNow).
• Escalate complex or unresolved issues to the appropriate level of support or vendor.
• Follow IT policies, procedures, and best practices, and adhere to security and quality standards.

• Minimum of 3 years of IT experience in a mid-size company (minimum 250 users)
• Excellent knowledge of the Windows operating system, Microsoft Office applications, and common IT tools and software.
• Strong troubleshooting and problem-solving skills, with the ability to work independently and as part of a team.
• Good communication and interpersonal skills, with the ability to interact professionally with end-users, colleagues, and vendors in Polish and English.
• High attention to detail, accuracy, and quality.
• Ability to prioritize and manage multiple tasks and deadlines in a fast-paced environment.
• Experience in Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Experience with Conference Room technologies (MS Teams Room, Audio/Visual Equipment)

• free access to the e-learning platform
• private medical care
• Multisport card
• access to the cafeteria system
• free English classes
• work in an international environment

{skills} matter is a recruitment agency, we specialise in the IT area. we focus on candidate experience, professionalism and honesty. we will help you achieve your professional goals and develop your career.